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The City will work with customers during these difficult times, and will not disconnect service for lack of payment. Customers should contact Utility Customer Service at 972-205-2671 or CustServ@GarlandTX.gov to discuss their situation. Please include your service address and account number in any correspondence.
Code Compliance is continuing to address health and life safety issues along with critical violation types that could lead to health and safety issues if not addressed. Some but not limited to sewage leaks, unsecured pool fences and appliances, high grass, trash, graffiti, and improperly stored items that could lead to rodent or vermin harborage. We have suspended the issuance of any Court citations. If anyone needs more time to address any issues, we are certainly honoring the request.
Marshals will not be writing tickets during this time except in exceptional circumstances. Marshal are doing warnings based on complaints and working with citizens to improve parking in our neighborhoods which is strained by the current emergency orders.
Please contact your physician first. If you have symptoms and are running a fever, drive through testing is available on a first-come, first-served basis at the following locations.
Additional information is available on the Dallas County website.
As of April 6, MD Medical Group is offering drive-thru testing for COVID-19. Appointments are required. See MD Medical Group fact sheet for details.
Garland approved a shelter-in-place ordinance on March 23. The updated ordinance calls for the closure of non-essential businesses as declared by Dallas County. Details are available on the County’s website. Questions about essential businesses and operations should be directed to BusinessCOVID19@dallascounty.org.
The patient’s identifiable information is protected by federal law. Part of the epidemiological investigation process includes notification of those exposed to the extent possible. Positive COVID-19 tests indicate that the disease is present in our community and not only at isolated addresses of infected individuals. That is why we all need to practice social distancing and good hygiene practices. Here’s a link to the CDC’s guidance for preventing the spread of COVID-19: https://www.cdc.gov/coronavirus/2019-ncov/about/index.html.
Please report these issues to the State Attorney General’s Office: https://www.texasattorneygeneral.gov/consumer-protection/disaster-and-emergency-scams/how-spot-and-report-price-gouging
The City is working with retailers to set appropriate purchase limits for customers.
There is no evidence at this time that animals can become ill with COVID-19 or that they can spread it to other animals or people. Here are some questions and answers from the Texas Animal Health Commision with more information. The CDC website also has information about COVID and animals.
Unfortunately, dishonest people prey on crisis situations. The Senior Source in Dallas has posted a list of the top COVID-related scams. For more information, contact the Senior Source at 214-823-5700 or firstname.lastname@example.org.